IT Convergence





“Understanding client business needs, and how technology and human resources can be applied to those needs”

About IT Convergence and Managed Services

Convergence and Managed Services

Convergence of IT and Telecommunications has resulted in a boom in managed services. According to research analyst Frost & Sullivan, the total Asia Pacific managed services market was USD 769 million in 2004, with about 100 service providers in the segment. This managed services market is expected to grow at a CAGR of 10.5 percent from 2004 to 2011, to potential revenues of about USD 2.3 billion by 2011. This is an astounding growth rate for a market segment virtually unheard of several years ago. Loosely defined as network applications or services that are hosted and administered by a service provider – as opposed to on-site implementation by the organization using the applications or services – managed services are taking Asia Pacific by storm.

Although any organization can enjoy the benefits of moving to a hosted model, small- to medium-sized businesses tend to be the best candidates for adopting managed services because of the considerable total cost of ownership of advanced IP services.

Expertise through specialization is a key factor in the uptake of managed services in Asia Pacific. Because it is expensive (and essentially prohibitively so) to maintain an internal specialised team dedicated to each category of advanced IP service, organizations may prefer to let their service provider train and manage professional specialists for this task.

Managed services are “win-win.” The end customer wins because it enjoys specialized and reliable advanced network services that it does not have to implement or manage, whereas the service provider wins because it not only is meeting a market demand, it is also doing so with high customer loyalty and retention since managed services usually involve service provider staff with key customer IT personnel in close working relationships.

On IT and Telecommunications Convergence

Convergence means that business solutions are no longer driven from an understanding or evaluation of IT alone, clients must understand both IT and Telecommunications.

The growing flexibility Telecommunications can lend to an IT solution and vice versa. The various options available to clients today from both disciplines is staggering, with clients expereincing increasing difficulty in understand whether they receive value for money.

BITTS provides this understanding by focusing on the client’s requirements, at first instance, then working with the client to choose and implement the best technology option.

It does this by conducting audits (including billing audits), developing with the client business cases to justify change, business planning, transition planning, and applying professional program management for solution implementation.

Helping Customers
  BITTS will work with the client to determine issues such as relevant services available in the market (including managed services), outsourcing or in sourcing, lease versus buy, evaluating incumbent suppliers and evaluating new suppliers and partners. This includes negotiating on behalf of the client.
  Helping Vendors
  BITTS will work with new market entrants (including equipment and application vendors) to either position their:
Managed services, applications or products in the Australian Market Place; or
Into incumbent Telecommunications, Vendors and IT companies
  .................For more information on IT Convergence please